Refund policy

Return Policy

We offer a 14-calendar-day return period from the date your order is delivered. Original shipping costs are non-refundable, and the return shipping cost will be deducted from the value of the purchased product. This cost will be communicated to you before the return process begins so that both parties are fully informed.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at boardgamerservice@rollinmats.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Returns will not be accepted for items that fall outside the established return period.

Personalized or custom-made products cannot be returned, as they are manufactured according to the customer's specifications.

Products showing signs of use are also not eligible for return, as they are no longer considered to be in their original condition.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been accepted, you can place a separate order for the new item.

14 Day European Union Cooling-Off Period

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

As with all returns, the item must be in the same condition in which you received it: unused, with its original tags, and in its original packaging. You must also provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 14 calendar days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 14  calendar days have passed since your return was approved, please contact us at boardgamerservice@rollinmats.com.